Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zonda Sewell

Jacksonville,FL

Summary

Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over 13 years of industry performance. Organized and attentive to detail with aptitude for training document creation and program management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front End Supervisor

Costco
06.2022 - Current
  • Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Enhanced Member satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.

Membership Clerk/ Refund Clerk

Costco
06.2020 - 05.2022
  • Managed communication with members through newsletters, emails, and social media platforms to keep them informed about upcoming events and initiatives.
  • Streamlined billing processes for memberships by establishing automated payment options such as autorenew.
  • Trained new employees in proper procedures for handling refunds requests efficiently while maintaining excellent member service standards.
  • Provided exceptional customer service by addressing concerns, answering questions, and offering solutions regarding refund issues.

Outside Marketing

Costco
05.2015 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed strong communication and organizational skills through working on group projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Increased customer engagement through the creation of compelling social media content and strategies.

Cashier

Costco
02.2013 - 04.2015
  • Worked flexible schedule and extra shifts to meet business needs.
  • Encouraged members to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Addressed member needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Helped members benefit from upgrades and e-blocks.

Pharmacy Technician

Costco
11.2010 - 02.2013
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Communicated with members to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

Associate of Arts - Business Marketing

Ga College
Milledgeville, GA
06.1995

Skills

  • Administrative Skills
  • Marketing knowledge
  • Workflow Management
  • Opening and closing procedures
  • Relationship building and management
  • Employee Training
  • Business Development
  • Implementing Pricing Strategies
  • Performance monitoring

Certification

  • Helped open 12 locations in Southeast
  • Pharmacy technician certified

Timeline

Front End Supervisor

Costco
06.2022 - Current

Membership Clerk/ Refund Clerk

Costco
06.2020 - 05.2022

Outside Marketing

Costco
05.2015 - 05.2020

Cashier

Costco
02.2013 - 04.2015

Pharmacy Technician

Costco
11.2010 - 02.2013

Associate of Arts - Business Marketing

Ga College

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Zonda Sewell