Zondrea Smith
Hoover,AL
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
10
10
years of professional experience
Work History
Service Writer
Walmart
Pelham, AL
05.2020 - Current
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
- Provided cost estimates for additional repairs and services requested by customers.
Cashier
McDonald's
Birmingham, AL
01.2019 - 01.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Manager
Hardee's
Verona, MS
11.2014 - 05.2019
- Ensured compliance with regulatory requirements and industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
Education
High School Diploma -
Pontotoc High School
Pontotoc, MS05-2016
Skills
- Status reports maintenance
- Warranty processing
- Product and service knowledge
- Cash Handling
- Customer Service
- Customer Complaint Resolution
Timeline
Service Writer
Walmart
05.2020 - Current
Cashier
McDonald's
01.2019 - 01.2020
Manager
Hardee's
11.2014 - 05.2019
High School Diploma -
Pontotoc High School
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