Zongyi Yang
San Diego,CA
Summary
Proven track record in enhancing operational efficiency at Winstellar INC through strategic warehouse management system upgrades and lean initiatives. Excelled in building customer relationships and driving sales at Arizona Cabinetry USA Inc. Skilled in problem-solving and relationship building, significantly improving process flows and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Arizona Cabinetry USA Inc.
10.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Warehouse Management
Winstellar INC
11.2022 - 04.2023
- Spearheaded the implementation of a new warehouse management system, improving overall operational efficiency.
- Supported warehouse management system implementation, updating location data accurately to facilitate seamless adoption of new processes.
- Liaised with other departments such as sales, warehouse management, and accounting teams for seamless integration of processes concerning order fulfillment.
- Oversaw implementation of technology upgrades within warehouse management system, improving overall operational efficiency and data accuracy.
- Supported warehouse management in implementing lean initiatives, focusing on process improvements and waste reduction strategies.
Business Development
Hunrgypanda
05.2022 - 10.2022
- Contributed to the development of strategic business plans aimed at expanding market share.
- Developed strong relationships with key stakeholders, enhancing partnerships and collaboration opportunities.
- Implemented efficient CRM systems, streamlining prospect tracking and follow-up processes.
- Conducted market research, identifying new business opportunities and potential clients.
- Tracked marketing performance metrics, optimizing campaigns for maximum impact and ROI.
- Supported the negotiation process with potential partners, facilitating mutually beneficial agreements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
05.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Multi-tasking strength
- Relationship Building
- Stocking and Receiving
- Sales expertise
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Sales Associate - Arizona Cabinetry USA Inc.
10.2023 - 05.2024
Warehouse Management - Winstellar INC
11.2022 - 04.2023
Business Development - Hunrgypanda
05.2022 - 10.2022
Saguaro High School - High School Diploma,
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