Zora Robleto

Tampa,FL

Summary

Dynamic Pharmacy Technician with proven expertise at Walgreen's Pharmacy, excelling in medication dispensing and customer service. Recognized for optimizing workflow and enhancing patient satisfaction through effective problem-solving and collaboration. Skilled in insurance billing and maintaining confidentiality, ensuring compliance with HIPAA regulations while fostering strong relationships with patients.

Overview

years of professional experience

Certification

Work History

Pharmacy Technician

Walgreen's Pharmacy

10.2021 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Education

High School Diploma -

Alonso High School

Tampa, FL

Bachelor of Science - Nursing

Galen College of Nursing

St. Petersburg, FL

03-2026

Skills

Problem-solving skills
Answering customer questions
Insurance billing
Team collaboration
Confidentiality and HIPAA

Workflow optimization
Medication dispensing
Prescription filling
Supply restocking

Certification

CPhT - Certified Pharmacy Technician

Languages

Spanish

Native or Bilingual

Timeline