Zora Scott
Norfolk,VA
Summary
Results-driven operations and administrative professional with 6+ years of leadership experience managing daily business operations, leading teams, driving sales, and delivering exceptional customer service. Proven success in office administration, front desk management, employee hiring and development, scheduling, client relations, and operational efficiency. Recognized for building strong customer relationships, resolving challenges with professionalism, and creating organized, service-focused environments. Skilled at managing multiple priorities while maintaining accuracy, efficiency, and a commitment to delivering outstanding client experiences.
Overview
7
7
years of professional experience
Work History
Front of House Manager
Scramblers Restaurant
Jacksonville, FL
08.2023 - 05.2026
- Led daily operations for a high-volume restaurant while supervising, hiring, onboarding, training, and developing a team of 15–20 employees.
- Managed staff scheduling, labor planning, performance evaluations, and team meetings to ensure efficient operations and exceptional customer service.
- Resolved customer concerns with professionalism, consistently fostering positive guest experiences and maintaining high service standards.
- Oversaw daily administrative functions, including cash management, inventory coordination, operational reporting, and opening and closing procedures.
- Built relationships with customers to encourage repeat business.
Operations Manager
Sugar Kids Spa
Jacksonville, FL
01.2023 - 01.2025
- Directed all daily business operations, including front desk management, employee scheduling, hiring, onboarding, training, and performance oversight.
- Planned and executed private events and birthday parties while coordinating staff, vendors, and client communications from booking through completion.
- Managed administrative operations, customer relations, scheduling, and office organization to ensure efficient workflows and exceptional guest experiences.
- Implemented operational improvements and resolved customer concerns while maintaining a welcoming, family-focused environment.
Assistant Front Desk Manager
IGLAM Beauty Bar
Jacksonville, FL
01.2022 - 08.2023
- Managed all front desk operations, appointment scheduling, client communications, administrative support, and daily sales activities in a fast-paced beauty studio.
- Consistently drove membership enrollments, retail product sales, and service upgrades by educating clients, building lasting relationships, and delivering personalized consultations.
- Trained, coached, and scheduled front desk staff on customer service, sales techniques, and company procedures to maximize team performance and client satisfaction.
- Maintained accurate client records, processed payments, tracked memberships and sales, and coordinated provider schedules to optimize productivity and business growth.
Account Manager
Horne LLP
Jacksonville, FL
01.2019 - 01.2021
- Managed a high-volume portfolio of applicant accounts, reviewing documentation and determining eligibility for California's COVID-19 Rent Relief Program.
- Processed applications with accuracy while maintaining compliance with state and federal guidelines and strict confidentiality standards.
- Communicated directly with applicants to resolve documentation issues, answer questions, and provide outstanding customer support throughout the application process.
- Maintained organized electronic records, balanced multiple deadlines, and consistently ensured timely, detail-oriented case management.
Education
Bachelor of Science - Business Management, Minor in Leadership
University of North Florida
Jacksonville, FL12-2026
Skills
- Operations Management
- Customer Service Excellence
- Office Administration
- Team Leadership
- Sales & Client Relations
- Microsoft Office Suite
Accomplishments
- Top Sales Performer – IGLAM Beauty Bar (Recognized as the highest-performing sales associate for membership and retail sales for one consecutive year.)
- Customer Service Excellence Award – Happy Massage Wellness Center (Recognized for receiving the highest volume of positive client reviews and consistently delivering exceptional customer experiences.)
- Top Sales Performer – Amazing Lash Studio (Recognized as the highest-performing sales associate for membership sales and client retention.)
Timeline
Front of House Manager
Scramblers Restaurant
08.2023 - 05.2026
Operations Manager
Sugar Kids Spa
01.2023 - 01.2025
Assistant Front Desk Manager
IGLAM Beauty Bar
01.2022 - 08.2023
Account Manager
Horne LLP
01.2019 - 01.2021
Bachelor of Science - Business Management, Minor in Leadership
University of North Florida