Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Zoraida Fontan

Englewood,NJ

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

13
13
years of professional experience

Work History

Office Manager

Forge Health
Mahwah, New Jersey
05.2023 - Current
  • Coordinated daily office operations to enhance workflow efficiency.
  • Managed scheduling and communication for staff and leadership meetings.
  • Developed and maintained filing systems to ensure document accessibility.
  • Oversaw inventory management, ensuring adequate supplies for office needs.
  • Trained new staff on administrative procedures, fostering a collaborative team environment.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Medical Office Manager's Assistant

Hall-DiGioia Surgical Associates
05.2014 - 05.2023
  • Coordinated patient scheduling and managed appointment reminders to enhance office efficiency.
  • Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
  • Supported billing processes by verifying insurance information and processing claims accurately.
  • Facilitated communication between medical staff and patients to improve service delivery.
  • Reduced wait times for patients by developing efficient check-in procedures and training staff accordingly.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Contacted insurance providers to verify patient benefits and secure prior authorization for medical procedures.

Patient Access Representative

Jersey City Medical Center
07.2012 - 05.2014
  • Managed patient check-in and registration processes to ensure accuracy and efficiency.
  • Facilitated insurance verification and pre-authorization for patient appointments.
  • Responded to patient inquiries, providing information about services and scheduling options.
  • Collaborated with clinical staff to streamline communication and improve patient flow.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.

Education

No Degree - Medical Assistant

Anthem Institute
Jersey City, NJ
08-2012

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Scheduling and calendar management
  • Staff training
  • Workflow planning
  • Compliance monitoring

Accomplishments

Employee recognition during the company's quarterly Town Hall for office management across three sites, including interviewing, hiring, and onboarding new office managers.

Languages

Spanish
Professional Working

Timeline

Office Manager

Forge Health
05.2023 - Current

Medical Office Manager's Assistant

Hall-DiGioia Surgical Associates
05.2014 - 05.2023

Patient Access Representative

Jersey City Medical Center
07.2012 - 05.2014

No Degree - Medical Assistant

Anthem Institute

Similar Profiles

CREATE PROFILE