Zoran Micevski

*Advising customers on options based on their specific needs and wants.

*Responsible for mentoring some of the newer sales people in best practices and procedures.

*Maintained excellent CSI from the beginning with a high survey return rate.

*Practicing good stewardship of the store by securing keys, unlocked doors, and any other hazards that may cause harm to a customer, coworker, or the store.

• Overseeing 3 other Finance Managers, I was responsible for the department
• This included maintaining a schedule to ensure adequate coverage, meeting with lenders to ensure we are in compliance and managing our relationship efficiently, coordinating with the Sales Desk to gauge wait times and ensure customer satisfaction regarding the F&I process
• I was responsible for handling deals with "special needs", commercial financing, customer complaints, etc
• Developed a process for F&I TO's per HMA's guidlines/requirements
• Regular review of our protection products to ensure both we (dealer) and our customer are receiving their intended value.

• My duties here included maintaining an acceptable PVR/CSI index, CIT management, and filling in where needed (at other franchises within the group).

• Consistently one of the top performing sales consultants
• Achieved superb CSI/mystery shop results
• Worked the CRM in real time and made sure that live leads coming in were addressed promptly and professionally.

• Responsible for standard F&I duties such as preparing paperwork for customers/lenders, presenting a menu, and maintaining customer satisfaction
• I was also taught on the particulars of Automotive Retail in Florida.

• I was taught how to present a menu, prepare paperwork, overcome objections, manage deal flow and more
• Went on to be the stores only Finance Manager for a year while keeping profitability and CSI at acceptable levels.

• Consult with customers and ascertain wants/needs
• Demonstrate vehicle functionality and educate customers
• Consistent, profitable sales and excellent CSI.

• I learned how to prospect, consult, and close
• In addition to learning the fundamentals of the business I was given the responsibility of Swap Manager which entailed ensuring we had cars/contacts to meet customers needs.