Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Zoria Ozier

St Louis,MO

Summary

Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Walgreens
04.2023 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.

Cashier

Loves Travel Stop
01.2023 - 05.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier

Firehouse Subs
04.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage them to return.
  • Operated cash register for cash and credit card transactions.
  • Worked flexible schedule and extra shifts to meet business needs.

Mentor

Magic House @ MADE
11.2019 - 01.2021
  • Built lasting relationships with youth and parents or guardians.
  • Created workshops for youth to improve communication skills, teamwork and cooperation.
  • Introduced students to positive and creative outlets such as drawing, technology, and crafts.

Table Busser

Guidos Pizzeria & Tapas
03.2019 - 05.2019
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
  • Removed debris and trash from dining area to keep rooms clean and fresh for guests.

Education

No Degree - Business Administration And Management

Benedict College
Columbia, SC
06.2026

Skills

  • Customer Service
  • Correcting Discrepancies
  • Preparation of Demonstrations
  • Customer Relationship Management
  • Exceptional Communicator
  • Quality Assurance
  • POS System Operations
  • Guest Services
  • Account Updating
  • Prioritizing Calls
  • Merchandise Upselling

Hobbies

I have many hobbies, I do outside of my jobs.  I am an avid reader.  I am a fashion stylist with many loyal clients.  I also do hair quite frequently with returning clients as well.

Timeline

Customer Service Associate

Walgreens
04.2023 - 07.2023

Cashier

Loves Travel Stop
01.2023 - 05.2023

Cashier

Firehouse Subs
04.2022 - 01.2023

Mentor

Magic House @ MADE
11.2019 - 01.2021

Table Busser

Guidos Pizzeria & Tapas
03.2019 - 05.2019

No Degree - Business Administration And Management

Benedict College

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Zoria Ozier