Hi, I’m
Zubayer Chowdhury
New York,NY
Overview
8
years of professional experience
Work History
Dream Hotel New YorkNew York, NY
Customer Service Assistant
10.2017 - 04.2023
Job overview
- Collaborated closely with colleagues to meet customer needs.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded customer service metrics by providing excellent customer support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
McDonald'sGreater London, London
Casier
01.2015 - 09.2017
Job overview
- Collaborated closely with colleagues to meet customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Met or exceeded customer service metrics by providing excellent customer support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
University of SunderlandSunderland, UK
Some College (No Degree) from Bussiness Management
Skills
- Call Center Operations
- Verbal and Written Communication
- De-escalation Techniques
- Transaction Processing
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Excellent Attention to Detail
- Team-Oriented and Cooperative
Timeline
Customer Service Assistant
Dream Hotel New York
10.2017 - 04.2023
Casier
McDonald's
01.2015 - 09.2017
University of Sunderland
Some College (No Degree) from Bussiness Management