Overview
Work History
Education
Skills
Timeline
Hi, I’m

Zubayer Chowdhury

New York,NY
Zubayer Chowdhury

Overview

8
years of professional experience

Work History

Dream Hotel New York
New York, NY

Customer Service Assistant
10.2017 - 04.2023

Job overview

  • Collaborated closely with colleagues to meet customer needs.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Met or exceeded customer service metrics by providing excellent customer support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

McDonald's
Greater London, London

Casier
01.2015 - 09.2017

Job overview

  • Collaborated closely with colleagues to meet customer needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Met or exceeded customer service metrics by providing excellent customer support.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

University of Sunderland
Sunderland, UK

Some College (No Degree) from Bussiness Management

Skills

  • Call Center Operations
  • Verbal and Written Communication
  • De-escalation Techniques
  • Transaction Processing
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative

Timeline

Customer Service Assistant

Dream Hotel New York
10.2017 - 04.2023

Casier

McDonald's
01.2015 - 09.2017

University of Sunderland

Some College (No Degree) from Bussiness Management

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Zubayer Chowdhury