Overview

Work History

Education

Skills

Timeline

Hi, I’m

Zubayer Chowdhury

New York,NY

Overview

8

years of professional experience

Work History

Dream Hotel New York
New York, NY

Customer Service Assistant

10.2017 - 04.2023

Job overview

Collaborated closely with colleagues to meet customer needs.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Met or exceeded customer service metrics by providing excellent customer support.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Conferred with customers by telephone or in person to provide information about products or services and take orders.

McDonald's
Greater London, London

Casier

01.2015 - 09.2017

Job overview

Collaborated closely with colleagues to meet customer needs.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Participated in training and other learning opportunities to expand knowledge of company and position.
Met or exceeded customer service metrics by providing excellent customer support.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

University of Sunderland
Sunderland, UK

Some College (No Degree) from Bussiness Management

Skills

Call Center Operations
Verbal and Written Communication
De-escalation Techniques
Transaction Processing

Calm and Professional Under Pressure
Understanding Customer Needs
Excellent Attention to Detail
Team-Oriented and Cooperative

Timeline

Customer Service Assistant

Dream Hotel New York

10.2017 - 04.2023

Casier

McDonald's

01.2015 - 09.2017

University of Sunderland

Some College (No Degree) from Bussiness Management