Zuleica Sagredo - Esquivel
lumberton,NC
Summary
Developed outstanding communication and organizational skills in a fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into a new field where these transferable skills can contribute to team success and overall efficiency.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Dental Office Receptionist
Partners Dental Extraction Center
Fairmont, NC
04.2025 - 05.2026
- Coordinated patient intake processes, ensuring accurate data collection and documentation.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Streamlined communication between patients and dental staff to improve service delivery.
- Assisted in insurance verification and claims processing for seamless billing operations.
Dental Office Assistant
Robeson Health Care Corporation
Lumberton, North Carolina
04.2024 - 04.2025
- Competent in scheduling appointments, collecting payments and verifying insurance coverage.
- Capable of maintaining accurate patient records, filing charts and ensuring confidentiality of all information.
- Scheduled appointments, collected payments, and verified insurance coverage to streamline patient flow.
- Maintained accurate patient records, filed charts, and ensured confidentiality of information to support compliance.
- Made patient reminder calls and followed up on missed appointments.
- Contacted patients to remind them of upcoming appointments and followed up on missed appointments.
Assistant Manager
Cato
Lumberton, North Carolina
01.2023 - 03.2024
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Oversaw daily store operations, managing staff and inventory to ensure smooth functioning.
- Managed daily store operations by scheduling staff, assigning tasks, and controlling inventory processes.
- Facilitated new employee training and conducted performance reviews to enhance team development.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
Education
High School -
Lumberton High School
Lumberton06-2021
Skills
- Appointment scheduling
- Confidentiality compliance
- Insurance verification
- Dental terminology
- Patient communication
- Office organization
- Phone etiquette
- Customer service orientation
- Conflict resolution
LANGUAGES
Spanish
Bilingual
Timeline
Dental Office Receptionist
Partners Dental Extraction Center
04.2025 - 05.2026
Dental Office Assistant
Robeson Health Care Corporation
04.2024 - 04.2025
Assistant Manager
Cato
01.2023 - 03.2024
High School -
Lumberton High School