Zuleika Vasquez

Conduct and coordinate Annual Health Risk Assessments (HRAs) for Medicare Advantage members in compliance with CMS requirements.

Identify care gaps, chronic management opportunities, and follow-ups needs based on HRA findings.

Ensure all submitted diagnoses meet CMS documentation and risk adjustments standards.

Support member self-management through education, resources linkage, and follow-up on identified care needs.

• Enrolled family members or friends as caregivers through the CDPAP program.
• Collected and submitted documentation for onboarding, including medical and legal forms.
• Scheduled medical appointments and facilitated orientation for caregivers.

• Interpreted for care managers and nurses during home visits and virtual assessments.
• Supported Spanish-speaking patients with accurate, empathetic communication.
• Maintained up-to-date records in TruCare and Interaction systems.
• Maintained confidentiality at all times during the interpretation process as per professional standards.
• Demonstrated excellent communication and interpersonal skills to liaise with clients from diverse cultural backgrounds.
• Built trust with customers through friendly customer service interactions during interpretations sessions.
• Supervised other translators and interpreters.
• Facilitated communication between two non-English speaking clients.
• Practiced patience when working with difficult individuals, providing support and guidance throughout the interpretation process.
• Utilized advanced knowledge of language interpretation techniques to accurately interpret spoken and written material in both languages.
• Followed ethical codes that protected confidentiality of information.
• Interpreted for patients during appointments with physicians and medical specialists.

• Interpreted between Spanish-speaking patients and clinical staff during home visits.
• Assembled welcome kits and distributed medical supplies.
• Maintained accurate and up-to-date patient files and documents.
• Translated documents using generalized target language to optimize understanding.
• Interpreted communication between staff and non-English speaking population.
• Researched unfamiliar terms or phrases prior to translating them into another language to ensure accuracy of text, deepening my knowledge base.
• Conferred with clients regarding their specific needs for translation services, sharpening my customer service skills.