Zuleika M Peña Gómez
Dover,DE
Summary
Cheerful and energetic individual. Works well as a team member. Effective group leader and team player. Focused on customer care. Great communication and organizational skills.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Cardiovascular Physicians & Consultants
Dover, DE
05.2023 - 02.2026
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Oversaw daily front desk operations, ensuring a welcoming environment for patients and visitors.
- Streamlined patient intake processes, reducing wait times and improving workflow efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Administrative Assistant / Bilingual CSR
AZ Insurance LLC
03.2018 - Current
- Assist the company operation manager. Work and prepare the employee files.
- Enter payments and make deposits.
- Assist agents and the front desk. Work with the cancellations and pending cancellation list. Take payments by phone, make changes, remove and add vehicles. Knowledge in listing.
- Managed scheduling and calendar coordination for executives, optimizing time management.
- Facilitated communication between departments, enhancing collaboration and information flow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
General Labor
Perdue Farms
01.2014 - 01.2018
- Worked at stations along the production line processing chicken food products. Adhered to all production line safety requirements.
Authorized Representative
Triple SSS Vida
01.2011 - 01.2013
- Reviewed and verified data on insurance applications and policies.
- Collected initial premiums and issued receipts. Transcribed data to worksheets for use in preparing documents.
Education
Some College Credits - Criminal Justice
Universidad del Turabo
Yabucoa, PR01-2008
Associate Degree - Computer System Programming
Universidad del Turabo
Yabucoa, PR01-2000
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Scheduling appointments
Certification
- Parents as Teacher Training
- Certified in Parents as Teacher
Languages
Spanish
Full Professional
English
Professional Working
Interests
Reading books, Learning different things, Sell my own products, Traveling, Nail technicians
Timeline
Front Desk Receptionist
Cardiovascular Physicians & Consultants
05.2023 - 02.2026
Administrative Assistant / Bilingual CSR
AZ Insurance LLC
03.2018 - Current
General Labor
Perdue Farms
01.2014 - 01.2018
Authorized Representative
Triple SSS Vida
01.2011 - 01.2013
Associate Degree - Computer System Programming
Universidad del Turabo
Some College Credits - Criminal Justice
Universidad del Turabo