Zuleima Jaimes-Morales
Bastrop,TX
Summary
- Reliable and adaptable individual with experience in fast-paced hospitality and retail environments. Recognized for strong communication, organization, and the ability to multitask while delivering exceptional service. Bilingual in English and Spanish and committed to creating positive customer experiences while contributing to an efficient, team-oriented workplace
Overview
2
2
years of professional experience
Work History
Sales Associate
Garage Clothing Store
Austin, TX
06.2026 - Current
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in inventory management, ensuring stock levels met store demands and minimized loss.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain visual merchandising standards and promote sales initiatives.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Host
Pappadeaux Seafood Restaurant
Austin, TX
08.2024 - 06.2026
- Greeted and seated guests efficiently, ensuring positive first impressions.
- Managed waitlist and reservations using restaurant management software.
- Coordinated with servers and kitchen staff to optimize guest flow.
- Maintained cleanliness and organization of entrance and waiting areas.
- Assisted in training new hosts on service standards and procedures.
- Handled customer inquiries and concerns with professionalism and courtesy.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Sales Associate
Boot Barn
Austin, TX
06.2024 - 09.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained inventory levels through regular stock checks and replenishment processes.
- Processed transactions accurately and efficiently using point-of-sale system.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Northeast Early College High School
Austin, TX06.2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Flexible
- Multi-tasking
- Phone etiquette
- Clear communication
- Bilingual
- Organization
- Data entry
Timeline
Sales Associate
Garage Clothing Store
06.2026 - Current
Host
Pappadeaux Seafood Restaurant
08.2024 - 06.2026
Sales Associate
Boot Barn
06.2024 - 09.2024
High School Diploma -
Northeast Early College High School