Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zulema Loza

Hesperia,CA

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously while staying organized and on track. Possesses excellent communication and problem-solving skills. Skilled in customer service, problem solving and multitasking.

Overview

3
3
years of professional experience

Work History

Executive Assistant

Drunkghostadventures
12.2022 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.

Guest Advocate

Target
05.2021 - 11.2022
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Associate of Science - Biology

Victor Valley College
Victorville, CA
12.2024

High School Diploma -

Gateway College And Career Academy
Riverside, CA
05.2021

Skills

  • Expense Reporting
  • Business Writing
  • Risk Management
  • Strategic Planning
  • Pet Handling
  • Animal Training
  • Customer Service
  • Experience with working with horses for 10 years

Timeline

Executive Assistant

Drunkghostadventures
12.2022 - Current

Guest Advocate

Target
05.2021 - 11.2022

Associate of Science - Biology

Victor Valley College

High School Diploma -

Gateway College And Career Academy

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Zulema Loza