Zulema Mascorro
Irving
Summary
Dynamic Sales Associate with a proven track record at Ross Dress for Less, excelling in customer service and relationship building. Recognized for enhancing shopping experiences and training new staff. As a Production Lead at Allure Home Fragrance, implemented process improvements, showcasing strong problem-solving skills and commitment to efficiency. Reliable and adaptable team player.
Overview
14
14
years of professional experience
Work History
Team Success Partner
Premier Logitech
Coppell, TX
09.2024 - Current
- Led cross-functional teams to implement process improvements and operational efficiencies.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Collaborated with colleagues and support staff to maximize team efficiency.
Sales Associate
Ross Dress for Less
Irving, TX
11.2024 - 02.2025
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained accurate inventory levels, contributing to efficient stock management.
- Processed transactions swiftly, ensuring minimal wait times for customers.
- Trained new associates on store policies and operational procedures to ensure consistency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Team Leader
Allure Home Fragrance
Dallas, TX
03.2012 - 2025
- Led team in achieving production goals and maintaining quality standards.
- Streamlined workflow processes to enhance operational efficiency and reduce bottlenecks.
- Trained new employees on best practices and safety protocols in fragrance production.
- Implemented inventory management system to optimize stock levels and minimize waste.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
High School Diploma -
North Lake College
Irving, TX2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Friendly and outgoing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Ross Dress for Less
11.2024 - 02.2025
Team Success Partner
Premier Logitech
09.2024 - Current
Team Leader
Allure Home Fragrance
03.2012 - 2025
High School Diploma -
North Lake College