Zuley Castro
Gibsonton,FL
Summary
Dynamic insurance agent with a proven track record at Primerica, excelling in client relations and account management. Leveraged strong communication skills to enhance customer satisfaction and cross-sell products, achieving sales targets. Committed to professionalism and ethics, I foster trust through personalized service and effective follow-up, ensuring compliance and client loyalty.
Overview
2026
2026
years of professional experience
Work History
Insurance Agent
Primerica
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Associate
Amazon
2023.10 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Crew Leader
Zaxbys
2020.10 - 2022.11
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Education
Dentistry
Hillsborough Community College
Tampa, FLTampa Bay Technical High School
Tampa, FL06.2023
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Customer follow-up
- Account management
- Leads prospecting
- Business planning
- Lead development
Languages
Spanish
Native or Bilingual
Timeline
Associate
Amazon
2023.10 - Current
Crew Leader
Zaxbys
2020.10 - 2022.11
Insurance Agent
Primerica
Dentistry
Hillsborough Community College
Tampa Bay Technical High School