Zuley Castro
Hialeah
Summary
Detail-oriented professional with a background in patient care coordination and medical administration. Recognized for maintaining high ethical standards and fostering a collaborative team environment while enhancing treatment effectiveness and patient recovery.
Overview
5
5
years of professional experience
Work History
Chiropractic Assistant
Path Medical
Hialeah, FL
05.2023 - 02.2026
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Coordinated patient scheduling, optimizing clinic efficiency and reducing wait times.
- Supported chiropractic treatment plans by preparing necessary equipment and materials.
- Educated patients on post-treatment care and rehabilitation exercises to enhance recovery.
- Maintained cleanliness and organization of treatment areas, promoting a safe environment.
- Trained new staff on clinic procedures and best practices, fostering a cohesive team environment.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Sales Associate
Foot Locker
Hialeah, FL
07.2021 - 05.2023
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote product visibility and appeal.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Collaborated with team members to achieve sales targets and enhance store performance.
- Resolved customer inquiries and complaints promptly, improving service quality and retention.
- Handled inventory management tasks, including stock replenishment and organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Hialeah Gardens Senior High
Hialeah, FLSkills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- Patient care coordination
- Professionalism and ethics
- Medical billing
- Conflict resolution strategies
- Time management mastery
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Chiropractic Assistant
Path Medical
05.2023 - 02.2026
Sales Associate
Foot Locker
07.2021 - 05.2023
High School Diploma -
Hialeah Gardens Senior High