Zuleyka Ortiz Santiago
Woonsocket,RI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Medical Secretary
Decrescenzo Chiropractic
12.2020 - Current
- Manage front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Obtain payments from patients and scan ID and insurance cards.
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Great communication skills, both verbal and written.
- Maintain current and accurate medical records for patients.
- Enhance office productivity by handling high volume of callers per day.
- Answered phone calls and messages for 4 facilities, scheduling appointments, and handling patient inquiries.
- Maintain office supplies inventory by checking stock, anticipating department needs
- Keep information confidential and follows HIPAA guidelines to maintain patient trust.
- Maintain a clean and organize office environment to promote a positive atmosphere for both staff and patients.
Education
Early Childhood Education
Community College of Rhode Island
Lincoln, RI11-2025
Certificate - Medical Assistant
Lincoln Technical Institute
Lincoln, RI06-2016
High School Diploma -
Woonsocket High School
Woonsocket, RI06-2015
Skills
- Customer Service
- Patient Scheduling
- Strong organizational skills
- Adaptable and Flexible
- Relationship Building
- HIPAA
- Time Management
- Computer Proficiency
- Critical Thinking
- Documentation and Recordkeeping
- Problem-Solving
- Calendar and Appointment Management
Languages
English
Spanish
Timeline
Medical Secretary
Decrescenzo Chiropractic
12.2020 - Current
Early Childhood Education
Community College of Rhode Island
Certificate - Medical Assistant
Lincoln Technical Institute
High School Diploma -
Woonsocket High School
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