Zuleyka Razo
Summary
Friendly Dental Receptionist dedicated to greeting every patient with a smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Dental Receptionist
Happy Dental Molar
Mesa, Arizona
08.2024 - 07.2026
- Scheduled appointments and coordinated treatment plans for patients.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered phone calls and addressed patient inquiries promptly.
- Managed patient check-in and check-out processes efficiently.
- Maintained accurate patient records and updated information regularly.
- Processed insurance claims and verified coverage details effectively.
- Collected payments and handled billing inquiries from patients.
Dental Front Office Receptionist
Risas Dental And Braces
Phoenix, Arizona
01.2022 - 11.2024
- Scheduled appointments and coordinated with dental staff for efficient patient flow.
- Managed patient records using practice management software for accurate information storage.
- Created charts for new patients prior to their appointment date.
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
Education
Dental Assistant - Dental Assistant
UEI College
Phoenix, AZ 03.2022 - 04.2023
Trevor Browne High Scool
Phoenix, AZSkills
- Patient record management
- Appointment coordination
- Patient documentation
- Dental terminology
- HIPAA compliance
- OSHA regulations
- Sterilization techniques
- Infection control
- Setting up rooms
- Setting up treatment trays
- Room breakdown
- Chair-side support
- Teeth cleaning assistance
- Restorative procedures
- Effective communication
- Attention to detail
- Phone and email etiquette
- Office opening and closing
- Friendly and outgoing
- Professional etiquette
- Cross-training capabilities
- Instrument preparation
- Restorative procedures
Languages
Spanish
Native/ Bilingual
Timeline
Dental Receptionist
Happy Dental Molar
08.2024 - 07.2026
Dental Assistant - Dental Assistant
UEI College
03.2022 - 04.2023
Dental Front Office Receptionist
Risas Dental And Braces
01.2022 - 11.2024
Trevor Browne High Scool