Zuleyka Soto
Lawrence,Ma
Summary
Professional leader for over a decade with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
17
17
years of professional experience
Work History
General Manager
WENDYS HAMARA ENTERPRISES
Lowell, MA
01.2022 - 02.2026
- Maintained a food establishment over the course of four years. Managed crew members, shift managers and assistant managers on day to day tasks.
- Directed daily operations, ensuring compliance with company policies and standards.
- Implemented cost-control measures to enhance profitability and operational efficiency.
- Led staff training programs to improve customer service and team performance.
- Fostered a positive work environment, enhancing employee satisfaction and retention rates.
- Oversaw inventory management, reducing waste through effective supply chain practices.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Crew Member, Shift Manager, Assistant Manager
WENDYS HAMARA ENTERPRISES
01.2012 - 01.2022
- Started as a crew member, promoted to a shift within a year and several months after promoted to an assistant. Handled money, followed and taught food safety procedures, and consistent customer interaction.
Cashier
MARKET BASKET
01.2009 - 01.2012
- Cash handling, bagging, and serving customers on a day to day basis.
Education
GED -
METHUEN ADULT LEARNING CENTER
Skills
- Customer Service Oriented
- Cash Handling
- Organization
- Microsoft Office
- Teamwork and Leadership
LANGUAGES
Spanish 100%
English 100%
Timeline
General Manager
WENDYS HAMARA ENTERPRISES
01.2022 - 02.2026
Crew Member, Shift Manager, Assistant Manager
WENDYS HAMARA ENTERPRISES
01.2012 - 01.2022
Cashier
MARKET BASKET
01.2009 - 01.2012
GED -
METHUEN ADULT LEARNING CENTER