Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Zulmarie Alvarez Balbuena

West Palm Beach,FL

Summary

A little bit about myself... Im a very fast learner, have great customer service skills! very bubbly and energetic personality.

Im a competitive person and am always searching for growth and more knowledge.

Im a mother of 1 and my world revolves around him, he is my motivation and keeps me going!

Im the type who doesn't give up and works hard for what I want!


No goal is too hard to reach!

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Manager

Cricket Wireless
01.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store Manager

Take 5 Oil Change
03.2020 - 12.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Manager

Metro Pcs
02.2018 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Certificate Completion - Medical Assisting

Florida Career College - Miami
Miami, FL
10.2018

High School Diploma -

Haverhill High School
05.2015

Skills

  • Bilingual ( Spanish Speaking )
  • Staff Management
  • Order Supplies
  • Accurate Cash Handling
  • Microsoft Access
  • Team Leadership
  • Mentoring
  • Sales Expertise
  • Time Management
  • Product and Service Sales
  • Google Docs
  • Order Management
  • Staff Training
  • Inventory Management
  • ADP Workforce Now
  • Customer Service
  • Store Opening and Closing Procedures
  • Merchandising
  • Project Management

Certification

Medical Assistant ( MA )

Home Health Aide ( HHA )

Store Manager

Languages

Spanish
Full Professional

Timeline

Store Manager

Cricket Wireless
01.2023 - Current

Store Manager

Take 5 Oil Change
03.2020 - 12.2022

Assistant Manager

Metro Pcs
02.2018 - 03.2020

Certificate Completion - Medical Assisting

Florida Career College - Miami

High School Diploma -

Haverhill High School

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Zulmarie Alvarez Balbuena