Zuly Lopez
Othello,WA
Summary
Proven Customer Service Associate with a track record of enhancing customer satisfaction at Walmart, adept in problem resolution and bilingual communication. Excelled in team collaboration, efficiently handling complaints, and boosting positive feedback through exceptional service. Skilled in customer support, ensuring seamless experiences in high-volume settings. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Highly organized, reliable, and attentive to customers needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart
Othello, WA
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Shop for customers that place orders online and Load groceries on their cars and greet them with a smile
Customer Service Cashier
La Mexicana Supermarket
Othello, WA
04.2022 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate - Accounting
University of Arizona
Tucson, AZHigh School Diploma -
Othello High School
Othello, WA06.2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Great communication skills
- Bilingual
Certification
Microsoft specialist certification obtained in high school and familiar with most Microsoft programs
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Associate
Walmart
06.2022 - Current
Customer Service Cashier
La Mexicana Supermarket
04.2022 - 06.2022
Associate - Accounting
University of Arizona
High School Diploma -
Othello High School