Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

ZUMAYA ALONSO

Miami,FL

Summary

Dynamic professional with extensive experience at Bernstein & Maryanoff, excelling in client relations and administrative support. Proven ability to manage multi-line phone systems and enhance office efficiency through effective communication and teamwork. Recognized for maintaining confidentiality and attention to detail, ensuring a positive visitor experience and seamless operations.

Overview

6
6
years of professional experience

Work History

Receptionist

Bernstein & Maryanoff
Miami, Florida
02.2024 - 08.2025
  • Greeted clients and visitors with professionalism and warmth.
  • Managed multi-line phone system, directing calls efficiently.
  • Processed incoming and outgoing mail, ensuring timely delivery.
  • Maintained organized reception area, enhancing visitor experience.
  • Assisted with administrative tasks, supporting office operations.
  • Handled confidential information with discretion and care.
  • Collaborated with team members to improve office procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

After School Counselor

Miami Dade County Public Schools
Miami, Florida
09.2022 - 02.2024
  • Supervised daily activities and ensured safety for students in after-school programs.
  • Planned and organized engaging educational and recreational activities for children.
  • Communicated effectively with parents about student behavior and program updates.
  • Monitored student interactions to promote positive social skills and teamwork.
  • Facilitated conflict resolution among students to maintain a supportive environment.
  • Maintained accurate records of attendance and incident reports for program compliance.
  • Monitored student behavior during recreational activities and provided appropriate feedback when necessary.
  • Assisted children with homework and grade-level appropriate studying techniques.
  • Enforced safety rules while maintaining an enjoyable learning environment.

Office Clerk

Robert L. Gardana, PA
Miami, Florida
01.2022 - 08.2022
  • Maintained organized filing systems for easy document retrieval.
  • Managed office supplies inventory.
  • Prepared reports and documents using office software tools.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Answered phone calls in a professional manner and transferred calls accordingly.

Receptionist

Bernstein & Maryanoff
Miami, Florida
01.2020 - 10.2021
  • Greeted clients and visitors with professionalism and warmth.
  • Managed multi-line phone system, directing calls efficiently.
  • Processed incoming and outgoing mail, ensuring timely delivery.
  • Maintained organized reception area, enhancing visitor experience.
  • Assisted with administrative tasks, supporting office operations.
  • Handled confidential information with discretion and care.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Assistant to Paralegal

Bernstein & Maryanoff
Miami, Florida
09.2020 - 01.2021
  • Managed case documentation, drafted legal demands, and maintained client communication, enhancing case progression and client satisfaction.

Summer Camp Counselor

Miami Dade College Kendall Campus
Miami, Florida
06.2019 - 08.2019
  • Supervised daily camp activities and ensured safety protocols were followed.

Education

BACHELOR'S DEGREE - Political Science

Florida International University
Miami, FL
12-2021

Skills

  • Multi-line phone management
  • Client relations
  • Document organization
  • Administrative support
  • Record keeping
  • Team collaboration
  • Effective communication
  • Time management
  • Conflict resolution
  • Attention to detail
  • Verbal and written communication
  • Multi-line telephone systems
  • Multitasking and prioritization
  • Record preparation
  • Office software applications
  • Customer service

Languages

  • English
  • Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Receptionist

Bernstein & Maryanoff
02.2024 - 08.2025

After School Counselor

Miami Dade County Public Schools
09.2022 - 02.2024

Office Clerk

Robert L. Gardana, PA
01.2022 - 08.2022

Assistant to Paralegal

Bernstein & Maryanoff
09.2020 - 01.2021

Receptionist

Bernstein & Maryanoff
01.2020 - 10.2021

Summer Camp Counselor

Miami Dade College Kendall Campus
06.2019 - 08.2019

BACHELOR'S DEGREE - Political Science

Florida International University

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