Kariann Thomas
Trumbull
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
13
13
years of professional experience
Work History
Receptionist
Montefiore Hospital
The Bronx
03.2024 - Current
- Greeted visitors and clients warmly, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate personnel
- Handled confidential information with discretion, adhering to privacy protocols.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Verified visitors' identification cards before allowing access to the building.
- Greeted customers, answered general questions and directed to appropriate locations.
Clerical Receptionist
The Grove at Valhalla Rehabilitation and Nursing Center
Valhalla
05.2018 - 03.2024
- Treated visitors with friendly, approachable attitude.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Greeted incoming guests and directed individuals to appropriate personnel.
- Kept lobby organized, neat and stocked with reading material.
- Greeted people upon arrival and provided directions to specific destinations.
- Helped guests with individual needs, offering information and assistance with issues.
- Managed incoming calls and routed messages to relevant staff members.
- Coordinated communication between healthcare providers and family members of residents.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Sales Associate/Floor Manager
Macy's
White Plains
05.2012 - 05.2018
- Provided sales leadership to secure franchise growth.
- Fostered diverse team environment by establishing clear objectives for each employee.
- Handled issues professionally to company standards.
- Assisted customers with sales and service needs.
- Informed customers of promotions and special offers to increase sales.
- Rotated stock using clearance markdowns and special sales promotions.
- Supported team with receiving, pricing and merchandising.
- Resolved customer concerns using strong communication and conflict management skills.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Processed payments quickly to keep customer flow moving.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Helped customers navigate store, complete sales and process returns.
- Created great customer experiences with personalized sales support.
- Answered customers' questions about products, prices and availability.
- Satisfied customers through efficient payment processing and delivery coordination.
- Accomplished multiple tasks in a fast-paced environment.
- Handled stressful situations professionally and multitasked with ease.
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
- Improved sales process by delivering feedback to management.
- Processed credit card payments and accurately handled cash.
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
- Assisted customers in selecting merchandise and provided product knowledge.
- Processed sales transactions using point-of-sale systems accurately.
- Collaborated with team members to achieve sales goals and objectives.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Certified Phlebotomist - Phlebotomy
Big Apple
The Bronx, NY 08.2023 - 11.2023
Diploma - Advanced English
St. Mary's College
JamaicaSkills
- Record preparation
- Mail distribution
- Visitor check-in
- Multi-line phone system operation
- Positive and professional
- Data inputting
- Strong communication
- Call management
- Clerical support
- Records maintenance
- Schedule management
- Multi-line phone management
- Confidential information handling
- Customer service excellence
- Attention to detail
- Typing speed
- Calm demeanor
- Reception desk management
- Professional demeanor
Languages
Advanced English
Timeline
Receptionist
Montefiore Hospital
03.2024 - Current
Certified Phlebotomist - Phlebotomy
Big Apple
08.2023 - 11.2023
Clerical Receptionist
The Grove at Valhalla Rehabilitation and Nursing Center
05.2018 - 03.2024
Sales Associate/Floor Manager
Macy's
05.2012 - 05.2018
Diploma - Advanced English
St. Mary's College