Zuriel Cruz
Memphis,TN
Summary
Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship building and problem solving abilities. Customer Service professional with expertise in communication driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Consultant
Sunrise Buick GMC
Memphis, TN
12.2022 - 06.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk in traffic.
- Developed long lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings applying knowledge gained to better serve customers.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Evaluated customer purchase requirements and recommended best fit of company offerings.
Bartender/Server
Cocina Mexicana
Memphis, TN
10.2020 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Southwind High School
Memphis, TN05.2022
Skills
- Customer Relationship Management
- Product & service knowledge
- Objection handling
- Prospecting skills
- Closing Techniques
- Customer Service
- Reliable and Responsible
- Bilingual Spanish & English
- Coachable
- Computer Skills
- Cash Handling
Languages
Spanish
English
Timeline
Sales Consultant
Sunrise Buick GMC
12.2022 - 06.2024
Bartender/Server
Cocina Mexicana
10.2020 - 11.2022
Southwind High School