Zurisadai Trinidad
San Marcos,CA
Summary
Demonstrated knowledge of customer relations, employee training and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
San Marcos, CA
10.2022 - Current
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Monitored staff performance to ensure adherence to company standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
School Aged Childcare Worker
Right At School LLC
Encinitas, CA
08.2021 - 09.2022
- Provided safe and secure environment for children to learn, play and develop social skills.
- Organized daily activities including arts and crafts, music, sports, educational games and outdoor playtime.
- Supervised students during lunchtime, recess and other school-related events.
- Implemented behavior management strategies to maintain order in the classroom.
- Helped with homework assignments by providing guidance when needed.
- Encouraged positive social interaction between peers through team building activities.
- Created a nurturing atmosphere that fosters creativity while promoting self-confidence.
- Maintained accurate records of attendance, student progress, behavioral issues and other related information.
- Fostered an appreciation for learning by engaging students in fun and interactive activities.
Package Handler
FedEx
Oceanside, CA
04.2021 - 07.2022
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Labeled parcels accurately according to company guidelines.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Maintained a clean work environment by removing debris from the loading dock area.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CA06-2020
Some College (No Degree) - Political Science
California State University - Fullerton
Fullerton, CASkills
- Coffee Expertise
- Specialty Beverages Knowledge
- Leadership Experience
- Training Background
- Performance Monitoring
- Health and Safety Compliance
- Cash Handling
- Espresso Machine Operation
- Food Preparation
- Conflict Mediation
- Speedy and Efficient
- Cash Register Operation
- Fluent in Spanish
Affiliations
- Church Leadership
Languages
English
Professional
Spanish
Professional
Accomplishments
- MCJROTC Academic bowl championship finalist
- Partner of the quarter at starbucks
- Honor Roll Student
Certification
- Barista Trainer
Timeline
Barista Trainer
Starbucks
10.2022 - Current
School Aged Childcare Worker
Right At School LLC
08.2021 - 09.2022
Package Handler
FedEx
04.2021 - 07.2022
High School Diploma -
Fallbrook High School
Some College (No Degree) - Political Science
California State University - Fullerton
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