Adept at managing customer inquiries, I excelled as a Phone Operator at Alorica, mastering insurance tiers to enhance service quality. My proficiency in data entry and innate empathy significantly improved client satisfaction. Skilled in telephone etiquette and appointment scheduling, I consistently prioritized efficient and compassionate customer care.
Provided customer service for patients that needed prescriptions filled over the phone and in person. Learned different insurance tiers and what they entail in order to provide the best customer service possible. Input all notes and anything pertaining to customer on the computer.