Zy'Breun Amerson
Meridian,MS
Summary
Dependable and able to serve diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
03.2023 - 08.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Team Member
Chick-fil-A
06.2021 - 12.2022
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Generated new business opportunities by networking extensively within industry circles which led to fruitful partnerships.
- Collected, arranged, and input information into database system.
Education
LPN - Nursing
East Central Community College
Decatur, MS12.2025
High School Diploma -
Northeast Lauderdale High School
Meridian, MS05.2023
Skills
- Multi-line phone talent
- Product Education
- Administrative and Office Support
- Key holder experience
- Coordination
- Registration and Admissions
- Evaluating Quality of Care
- Customer Service
- Providing Information and Resources
- Patient documentation
- Punctual and Hardworking
- Multitasking and Organization
Certification
- CPR Certified (2022)
Timeline
Customer Service Representative
Walmart
03.2023 - 08.2023
Team Member
Chick-fil-A
06.2021 - 12.2022
LPN - Nursing
East Central Community College
High School Diploma -
Northeast Lauderdale High School
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