Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zyleen Garza

Mission,TX

Summary

Dedicated Home Care Provider with strong communication and problem-solving skills. Experienced in supporting individuals' needs and maintaining accurate documentation while handling sensitive situations professionally. Transitioning to a Customer Care Representative role to leverage customer service expertise and attention to detail in a dynamic environment.

Overview

2
2
Languages
8
8
years of professional experience

Work History

Home Care Provider

South Texas Personal Care Services
Mission, Texas
02.2025 - Current
  • Conducted regular assessments to identify any changes in the client's condition or needs.
  • Coordinated with other healthcare professionals to ensure continuity of care.
  • Maintained accurate records of patient care services provided.
  • Tracked and reported clients' progress based on observations and conversations.
  • Reported concerns to the nurse supervisor to promote optimal care.
  • Responded promptly to emergency situations involving clients.
  • Encouraged social interaction among clients to maintain positive mental health.

Home Care Provider

Bellos Momentos Home Care, Inc.
Mission, Texas
04.2019 - 10.2024
  • Provided personal care support for Bellos Momentos Home Care clients in their homes.
  • Reminded clients about medications and scheduled daily routines.
  • Followed care plan and directions to administer medications.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Ensured compliance with all laws governing home health care services.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Collaborated closely with families to provide support and guidance.

Education

GED
Mission, Texas

Skills

  • Customer Service
  • Problem-Solving
  • Verbal and Written Communication
  • Active Listening
  • Conflict resolution
  • Conflict management
  • Time management
  • Data entry

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Home Care Provider

South Texas Personal Care Services
02.2025 - Current

Home Care Provider

Bellos Momentos Home Care, Inc.
04.2019 - 10.2024

GED
Zyleen Garza