Zyliah Forbes
Mebane,NC
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales through expert customer service and teamwork. At Bath & Body Works, leveraged problem-solving skills and a flexible schedule to exceed sales targets. Skilled in cash register operation and adept at collaborating with team members to achieve store goals.
Overview
2
2
years of professional experience
Work History
Sales Associate
Bath & Body Works
09.2024 - Current
- Helped customers navigate store, complete sales and process returns.
- Informed customers of promotions and special offers to increase sales.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
H&M Hennes & Mauritz
10.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
C.E Jordan Highschool
Durham07.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Flexible schedule
- Stocking and receiving
- Cash register operation
Timeline
Sales Associate
Bath & Body Works
09.2024 - Current
Sales Associate
H&M Hennes & Mauritz
10.2022 - 03.2023
C.E Jordan Highschool
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