Zymirah Smith
Charlotte,NC
Summary
Accomplished Pharmacy Technician with a proven track record at Novant Healthcare, adept in drug safety and workflow optimization. Demonstrated ability to enhance pharmacy operations and customer satisfaction through advanced math skills and exceptional service. Streamlined processes, achieving significant efficiency improvements, embodying a blend of technical proficiency and interpersonal abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Novant Healthcare- Presbyterian Medical Center
04.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Battlefield Pharmacy
11.2022 - 04.2024
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Developed and implemented improvements to pharmacy organization system.
Cashier/Shoe Sales Associate
Navy Exchange
04.2022 - 11.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
Crew Member
Moes Southwestern Grill
03.2021 - 11.2021
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Granby High School
Norfolk, VA06-2022
Skills
- Drug safety
- Advanced math skills
- Processing payments
- HIPAA
- Aseptic techniques
- Workflow optimization
- Interpreting orders
- Insurance reconciliation
Certification
- Certified Pharmacy Technician (CPhT) - National Healthcareer Association (NHA) starting 5/18/2022-5/18/2026
- Licensed Pharmacy Technician - State Boards of Pharmacy of North Carolina.
Timeline
Pharmacy Technician
Novant Healthcare- Presbyterian Medical Center
04.2024 - Current
Pharmacy Technician
Battlefield Pharmacy
11.2022 - 04.2024
Cashier/Shoe Sales Associate
Navy Exchange
04.2022 - 11.2022
Crew Member
Moes Southwestern Grill
03.2021 - 11.2021
- Certified Pharmacy Technician (CPhT) - National Healthcareer Association (NHA) starting 5/18/2022-5/18/2026
- Licensed Pharmacy Technician - State Boards of Pharmacy of North Carolina.
High School Diploma -
Granby High School
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