Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zyra Zaman

Summary

Experienced Medical Receptionist with a proven track record of providing exceptional patient care in a fast-paced medical office setting. Skilled in effectively managing front desk operations, scheduling appointments, verifying insurance, and maintaining patient records with accuracy and confidentiality. Excellent communication skills with a compassionate and friendly demeanor, creating a welcoming environment for patients and their families. Dedicated team player who thrives in a collaborative healthcare environment and strives to deliver top-notch administrative support to ensure smooth daily operations.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

Pediatric Health Associates
07.2023 - Current
  • Greeted patients in a friendly and professional manner, checking them in for appointments and collecting necessary paperwork and insurance information
  • Successfully handled a high volume of incoming calls in a fast-paced call center, providing exceptional customer service and resolving inquiries promptly.
  • Scheduled patient appointments efficiently, utilizing electronic medical records system to ensure accuracy and organization
  • Managed patient check-outs, processing payments, providing receipts, and scheduling follow-up appointments as needed

Retail Sales Associate

Burlington
06.2022 - 01.2023
  • Collaborated with team members to achieve sales targets and ensure a positive shopping experience for customers
  • Maintained high customer service standards in high volume, fast paced environments 
  • Processed transactions accurately and efficiently using point-of-sale systems
  • Maintained organized and visually appealing store displays to attract customers and drive sales

Education

Bachelor Degree - Nutrition

UIC - University of Illinois in Chicago
Chicago, IL

Benedictine University
Lisle, IL
05-2022

Metea Valley High School
Aurora, IL
05-2020

Skills

  • Maintained patient records within EPIC while following all HIPPA regulations
  • Medical Terminology: Knowledge of common medical terms and procedures
  • Managing multi-line phone systems and facilitated over 20 calls per day with clients, vendors, and staff
  • Strong verbal and written communication skills for interacting with patients and medical staff
  • Greet patients while providing paperwork, scanning IDs and Insurance cards, and accompanying patients to their waiting room

Timeline

Medical Receptionist

Pediatric Health Associates
07.2023 - Current

Retail Sales Associate

Burlington
06.2022 - 01.2023

Bachelor Degree - Nutrition

UIC - University of Illinois in Chicago

Benedictine University

Metea Valley High School
Zyra Zaman