Jessica Rosario
Palm Bay,FL
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Sales Development Representative
Adecco Staffing
07.2021 - 03.2023
- Directed customer leads to connections department for further assistance.
- Quoted prices, credit terms and other bid specifications.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Maintained current knowledge of evolving changes in marketplace.
- Chat team member on Adecco's website.
- As of March 2023, 48 leads closed in sales $1,414,260.50.
- As of March 2023, 39 qualify leads pending sales $14,165,759.00.
- As of March 2023, 9 leads in win pending sales $1,163540.00.
Customer Service Representative/Tier 2 Customer Service Representative
Adecco Staffing
09.2019 - 05.2021
- Responded to escalated customer inquiries and provided technical assistance over phone.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched and identified solutions to customers problems.
- Processing reships, credits, and responding to customer's emails.
- Processing bin checks.
- Managed over 80 incoming calls a day.
Customer Service Representative
Radial
10.2010 - 06.2019
- Met customer call guidelines for service levels, handle time and productivity.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
Education
GED -
10.1997
Skills
- Consultative Sales Techniques
- Client Needs Assessment
- Sales Representative Scheduling
- Microsoft Project
- Creating Accounts
- Document Uploading
- Customer Service and Assistance
- Documenting Problems
- Explaining Policies
- Online Chat
- Troubleshooting and Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Development Representative - Adecco Staffing
07.2021 - 03.2023
Customer Service Representative/Tier 2 Customer Service Representative - Adecco Staffing
09.2019 - 05.2021
Customer Service Representative - Radial
10.2010 - 06.2019
Richmond Hill High School - GED,