Channin THOMPSON
Lancaster,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
General Manager
TVI Signature
09.2016 - Current
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Worked with technical design and product management to provide accurate and complete design packages
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Introduced new methods, practices and systems to reduce turnaround time.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Underwriting Service Assistant
State Farm
01.2013 - 09.2016
- Supported review, acceptance or denial of new or renewal business by providing data to Underwriting
- Entered details such as payments, account information and call logs into CATS system
- Assisted Underwriting by calculating group and individual renewal rates based on customers' background, industry and demographic information
- Copied, logged and scanned supporting documentation and placed all information in client files
- Checked documentation for accuracy and validity on updated systems
- Verified data integrity and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
Enrollment Coordinator
CVS Caremark Corporate Office
10.2011 - 01.2013
- Receive new referrals via phone, fax, the Internet or any other option available to our customers.
- Saves referral in CS directory and distributes referral to an assigned distribution list for processing.
- Finalized and processed enrollment applications.
- Created and followed call scripts and flows to maximize effectiveness.
- Data entry patient demographics, payer information and therapy information into the participant referral tracking system.
- Complies with the business principals, ethical standards, legal obligations and policy as outlined in Caremark's Compliance and Ethics program.
- Maintain corporate database of physicians where licenses to practice medicine have been verified; verify licensure of new physicians referring patients to the Specialty Pharmacy for Caremark.
- Met or exceeded enrollment and retention goals consistently.
Education
High School Diploma -
Kaplan College
Arlington, TX05.2011
High School Diploma -
ROOSEVELT HIGH SCHOOL
Dallas, TX05.2005
Skills
- Relationship Building
- Recruitment
- Client Account Management
- Staff Training/Development
- Verbal and Written Communication
- Exceptional Interpersonal Communication
- Customer Service-Oriented
- Resource Optimization
- Interpersonal Skills
- Client Account Management
- Profit and Loss Accountability
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Achieved 90% customer retention by effectively implementing customer loyalty program.
Timeline
General Manager
TVI Signature
09.2016 - Current
Underwriting Service Assistant
State Farm
01.2013 - 09.2016
Enrollment Coordinator
CVS Caremark Corporate Office
10.2011 - 01.2013
High School Diploma -
Kaplan College
High School Diploma -
ROOSEVELT HIGH SCHOOL
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