Katherine Ambrocio
Student In Business Technology
Rome,GA
Summary
Dedicated Retail Sales Consultant skilled at leveraging market data, competitive insights, and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed. Highly experienced in customer service and known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. I am fluent in both Spanish and english and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales along with maintain a great relationships with multiple employees and vendors.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Retail Sales Consultant
AT&T
Rome, GA
11.2017 - 01.2021
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Managed and established business accounts with all business individuals earning a Business Expert position in the Rome GA location.
- Assisted with all back office procedures due to being previously trained with hands on experience.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assisted customers with locating and choosing merchandise in store departments.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Determined solutions for clients promptly and professionally.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Counted all deposits for end of the night procedures and opening procedures.
In Home Expert (IHX Team)
AT&T
Duluth, GA
06.2017 - 11.2017
- Performed network security design and integration duties.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and executed resolution for network and server issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Participated in team-building activities to enhance working relationships.
- Served customers and followed outlined steps of service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Used Microsoft Word and other software tools to create documents and other communications.
- Approved all final installs done in all designated area.
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Sales Support Specialist
AT&T
Dalton , GA
04.2013 - 10.2017
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Received and organized vendors samples for use by sales team.
- Supported sales team by preparing proposals and benchmarking reports.
- Coordinated responses and resources to handle special client requests.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Assisted customers with sales needs such as inventory and shipping questions.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Processed accurate credit, debit, check and cash sales transactions for all store orders per day.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Sales Consultant
AT&T
Dalton, GA
10.2013 - 06.2017
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Supported loss prevention goals by monitoring shopper behavior.
- Managed and established business accounts earning a Business Expert title to handle all Business accounts.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers by answering questions and fulfilling requests.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Exceeded sales goals utilizing exemplary customer service skills.
- Answered questions about store policies and addressed customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assisted customers with locating and choosing merchandise in store departments.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Implemented needs-assessment tools to identify demand for services and products.
- Determined solutions for clients promptly and professionally.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Counted all cash, check, and debit or credit card transactions for morning and night procedures.
Education
Bachelor - Business Technology
Georgia Northwestern Technical College
Rome, GA 08.2021 - Current
High School Diploma -
Calhoun High School
Calhoun, GA 08.2009 - 05.2012
Skills
Customer satisfaction
Upselling strategies
Product demonstrations
Merchandising
Sales orientation
Microsoft applications proficiency
Computer Skills
Accomplishments
Earned Business Expert level by driving the most business sales in every store i worked at. I became a Subject Matter Expert in multiple positions due to my ability to multitask and also having the knowledge and experience from multiple positions with in the company.
Timeline
Bachelor - Business Technology
Georgia Northwestern Technical College
08.2021 - Current
Retail Sales Consultant
AT&T
11.2017 - 01.2021
In Home Expert (IHX Team)
AT&T
06.2017 - 11.2017
Retail Sales Consultant
AT&T
10.2013 - 06.2017
Sales Support Specialist
AT&T
04.2013 - 10.2017
High School Diploma -
Calhoun High School
08.2009 - 05.2012