Faith Kirwan
Gainesville,FL
Summary
Dependable service industry worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.
Overview
5
5
years of professional experience
Work History
Server
The Keys Piano Bar & Grill
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assistant Manager
Bahama Breeze
10.2020 - 04.2023
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Worked with management team to react to customer service issues, customer complaints and business opportunities
- Assisted manager to control inventory strategically, resulting in reduced costs
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Made key decisions about hiring, discipline, coaching and managing associates
- Trained team members on appropriate application of policies and procedures
- Maintained safe work environment for employees, vendors and customers
- Oversaw team productivity and results to attain revenue goals and performance targets
- Boosted company productivity and morale through consistent engagement with team members and management.
Server
Bahama Breeze
06.2019 - 04.2023
- Greeted all guests with smile and friendly welcome
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
- Completed opening and closing checklists according to set standards
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
- Handled multiple tables simultaneously with high service quality
- Assisted guests with making menu choices and took note of special requests
- Trained new servers in restaurant procedures and customer service standards
- Upheld high sanitation and safety standards while delivering and serving food
- Addressed and resolved customer concerns quickly, working with management to fix complex issues.
Education
Bachelor of Science - Political Science
University of Florida
Gainesville, FL03.2025
Associate of Science - Microbiology
Santa fe College
Gainesville, FL03.2020
Skills
- Menu memorization
- Suggestive selling
- High-volume dining
- Food handling
- Quality control
- Order management
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
Timeline
Server
The Keys Piano Bar & Grill
07.2023 - Current
Assistant Manager
Bahama Breeze
10.2020 - 04.2023
Server
Bahama Breeze
06.2019 - 04.2023
Bachelor of Science - Political Science
University of Florida
Associate of Science - Microbiology
Santa fe College
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