De’Angela Warner
Saint Louis Park,MN
Summary
I am experience in reception and customer service areas. I am a dedicated customer service representative with extensive experience in this industry. Positive attitude and skills in establishing interactions & relationships with clients. I am Motivated to maintain customer satisfaction and contribute to companies success & futher my personal goals!
Overview
2
2
years of professional experience
Work History
Guest Advocate
Holiday Gas Station
Saint Louis Park, Minnesota
06.2024 - 01.2025
- Answered customer questions and provided store information.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collected payments and provided accurate change.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers over the phone regarding store operations, product information and order placement.
Customer Service Representative
Comfort Care Medical Equipment
Minneapolis, Minnesota
01.2024 - 01.2025
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Guest Advocate
Amazon
Minneapolis, MN
03.2023 - 06.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints in a professional manner.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Monitored sales floor activity to identify potential theft or fraud issues.
Education
High School Diploma -
Cooper High School
Minneapolis, MN07-2023
Skills
- Stress tolerance
- Complaint handling
- Strong empathy
- Cross-selling proficiency
- Exceptional communication
- Data inputting
- Cash handling experience
- Inventory monitoring
- Microsoft outlook
- Hospitality and accommodation
- Technical support
- Time management
- Call center experience
Timeline
Guest Advocate
Holiday Gas Station
06.2024 - 01.2025
Customer Service Representative
Comfort Care Medical Equipment
01.2024 - 01.2025
Guest Advocate
Amazon
03.2023 - 06.2024
High School Diploma -
Cooper High School