Adriana Ramos
El Paso,TX
Summary
Dynamic professional with proven expertise in dispatching procedures and exceptional customer service, honed at RBP Hauling LLC. Skilled in data entry and adept at verbal/written communication, I excel in high-stress environments, ensuring seamless operations and a positive customer experience. Demonstrated ability to boost efficiency and support team members, contributing to significant improvements in workflow and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Dispatcher
RBP Hauling LLC
03.2023 - Current
- Dispatch and make sure drivers compleat corresponding load assigned.
- Keep track of drivers loads and times through out the day.
- Keep constant communication in between drivers and costumers to ensure job completion.
- Guide drivers through new directions and aid them in case they get lost.
- Plan a head future loads to ensure constant flow in dispatching drivers
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed high-stress situations calmly and effectively, ensuring best course of action.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Provide guidance to new team members to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customers messages.
Sales Associate
JCPenney
03.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
High School Diploma -
Socorro High School
El Paso, TX06.2012
Skills
- Data Entry
- Dispatching procedures
- Updating logs
- Customer Service
- Computer knowledge
- Verbal/written communication
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Dispatcher
RBP Hauling LLC
03.2023 - Current
Sales Associate
JCPenney
03.2022 - 10.2022
High School Diploma -
Socorro High School
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