Open To Work
Janie Reuss
Greenbrier Quick Stop
Ottawa,IL
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-Site
Location:
Ottawa, IL, USOttawa, IL
Open to relocation:
No
Important To Me
Work-life balance
Work History
Closing Team Lead
Dollar General Store - Greenbrier, TN
- Led closing procedures, ensuring registers balanced, doors secured, and store ready for next business day.
- Trained associates on nightly recovery, stocking priorities, and front-end closing standards.
- Reconciled cash drawers and prepared daily paperwork with accuracy and consistency.
- Delegated closing tasks to maintain efficient workflow and timely completion of store shutdown.
Customer Service Manager
5 Years 2 Months
Greenbrier Quick Stop - 3737 Highway 41 South | 02.2018 - 04.2023
- Managed customer service operations, ensuring prompt issue resolution and consistent service quality.
- Supervised support staff, providing coaching on policies, escalation handling, and communication standards.
- Monitored service queues, prioritizing cases to maintain efficient response times and workflow balance.
- Resolved complex customer complaints, applying sound judgment and de-escalation techniques.
Cashier
1 Year
Thornton’s - Ottawa, IL | 02.2009 - 02.2010
- Processed customer purchases accurately using point-of-sale system and handled cash, card, and digital payments.
- Greeted customers courteously and resolved basic checkout questions to maintain smooth front-end service.
- Balanced cash drawer, verified transaction totals, and followed register closing procedures.
- Scanned merchandise, applied discounts, and corrected pricing issues according to store policies.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Negotiated with suppliers for timely deliveries, ensuring that store was always stocked with customer favorites.
- Secured inventory, alarms, and backroom areas to protect store assets.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Opened and closed store, following cash handling and security procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma
North Pemiscot High School - Wardell, MO
05.1990
Skills
Closing process expertise
Team management
Coaching and mentoring
Task delegation
Staff scheduling
Stock replenishment
Teamwork
Teamwork and collaboration
Timeline
Customer Service Manager
Greenbrier Quick Stop
02.2018 - 04.2023Read more
Cashier
Thornton’s
02.2009 - 02.2010Read more
North Pemiscot High School - High School Diploma,
Read more
Closing Team Lead
Dollar General Store
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