Nicole Kindy
Freeland,MI
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Known for thoroughness, integrity, and commitment to maintaining high standards of accuracy and confidentiality. Strong desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
Check N Go
Bay City, MI
09.2016 - Current
- Responsible for the overall performance of the Bay City, Michigan location of Check N Go.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Taking payments in store and over the phone.
- Issuing and loading NetSpend cards.
- Make phone calls to customers about their active and inactive loans, ensuring targets are achieved.
- I am responsible for reporting and presenting results of the store's performance to the District Director of Operations.
- Train and develop new and existing employees for CNG at my home locations as well as traveling to other locations inside and outside of my district.
- Work with the District Director of Operations on tasks that include recruiting, phone screening for further interviews, district development, new hire calls, etc.
- Reviewing store applications, ensuring compliance with all state operational procedures is being followed.
- Analyzed data to identify areas of improvement.
- Created weekly work schedules for store personnel.
Assistant Buyer and Merchandiser
Bed Bath & Beyond
Lansing, MI
05.2016 - 09.2016
- Assisted in the selection and procurement of merchandise for store shelves.
- Researched current trends in product demand and identified potential suppliers.
- Analyzed customer feedback to identify areas of improvement in product selection process.
- Developed relationships with key stakeholders and vendors to ensure quality service and product availability.
- Monitored stock levels to ensure adequate supply is available for purchase orders.
- Maintained accurate records of all purchasing activities including order status, invoices, returns.
- Managed vendor accounts receivable payments ensuring timely payment according to established terms.
- Ensured compliance with corporate policies regarding purchasing procedures and ethics.
- Processed purchase orders ensuring accuracy before submitting them for approval.
- Created weekly and monthly sales performance reports for management review.
Store Manager of Operations
Sally's Beauty Supply
Midland, MI
06.2000 - 05.2015
- Developed and maintained store policies, procedures and operations manual.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Ensured compliance with all safety regulations and company policies.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Implemented effective cost-control measures to maximize profitability.
- Resolved customer complaints promptly and professionally.
- Created weekly schedules for staff members according to business needs.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Assisted customers in finding the products they needed quickly and efficiently.
- Maintained records of daily transactions using point-of-sale systems.
- Provided feedback on product selection, layout, displays and promotions.
- Organized promotional events such as special sales or discounts.
- Reviewed financial statements including profit and loss reports.
- Analyzed customer data to develop targeted marketing campaigns.
- Ensured that store was clean and organized at all times.
- Identified areas of improvement in store operations processes.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Licensed Cosmetologist - Cosmetology Education
In Session, Arts of Cosmetology Beauty School
Saginaw, MI06-2003
High School Diploma -
Merrill High School
Merrill, MI 09.1992 - 06.1996
Some College (No Degree) - Business Administration And Management
Delta College
Saginaw, MI 08.1996 - 03.1998
Skills
- Team Development
- Employee Training
- Training and mentoring
- Policies and Procedures
- Team Leadership
- Documentation And Reporting
- Outstanding communication skills
- Work Planning and Prioritization
- Store operations
Accomplishments
- 100% 2023 AP Retail Audit
- Store Manager of the Year 2023
References
References available upon request.
Timeline
Store Manager
Check N Go
09.2016 - Current
Assistant Buyer and Merchandiser
Bed Bath & Beyond
05.2016 - 09.2016
Store Manager of Operations
Sally's Beauty Supply
06.2000 - 05.2015
Some College (No Degree) - Business Administration And Management
Delta College
08.1996 - 03.1998
High School Diploma -
Merrill High School
09.1992 - 06.1996
Licensed Cosmetologist - Cosmetology Education
In Session, Arts of Cosmetology Beauty School
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