Lily Arnold
Nursing Student
Charlevoix,MI
Summary
Motivated nursing student with engaging personality and flexible approach. Upbeat, friendly, and anticipating patient needs to facilitate proper care. Immense background in customer service that is easily applicable to patient care.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Server
The Villager Pub
Charlevoix, MI
06.2018 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Collected orders and relayed them to bartenders quickly and accurately.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Restaurant Busser
The Villager Pub
Charlevoix, MI
05.2015 - 05.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Education
High School Diploma -
Charlevoix High School
Charlevoix, MI 09.2014 - 05.2018
No Degree - Prenursing Studies
Grand Valley State University
Allendale, MI 08.2018 - 05.2020
No Degree - Nursing
Saginaw Valley State University
Bay City, MI 08.2020 - Current
Skills
Hospitality service expertise
Cash Handling
Patient Assessments
Recording vital signs
Computer literate
Health Field Experiences
- 2016-2017: Shadowed at the Munson Healthcare Charlevoix Hospital. Most time spend at the OBGYN office, where I observed various procedures including: pap smears, cesarean sections, breast exams, and other gynecological exams. Other shadowing completed in the medical surgical unit and cardiac rehab department.
- 2022: BSN Clinical completed at Primrose of Midland Assisted Living. Here I distributed medication to patients, took vital signs, and provided daily care to patients.
Timeline
No Degree - Nursing
Saginaw Valley State University
08.2020 - Current
No Degree - Prenursing Studies
Grand Valley State University
08.2018 - 05.2020
Server
The Villager Pub
06.2018 - Current
Restaurant Busser
The Villager Pub
05.2015 - 05.2018
High School Diploma -
Charlevoix High School
09.2014 - 05.2018