Deanna Smiley
Lake Forest,CA
Summary
With over 12 years in the health food industry I have worked on all sides of the business. From in-store retail sales, brand representation, key account management to working directly for the manufacturer. I have extensive knowledge in wholesale operations, ordering and buying, processing orders, managing accounts, and corporate sales. I truly love the business I’m in and have experience in all aspects of working for a brand.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Emerald Labs
Carson, CA
12.2019 - Current
- Accurately processed orders quickly and efficiently, keeping track of all specials, EDLPs, and payment information for each store
- Familiar with ordering portals such as EDI Genius Central, SPS Commerce, and Order Dog.
- Received many customer service calls, training and educating customers and store staff
- Managed all Demo reps, approving and processing demo reports
- Managed the Testimonial program
- Completed Excel spreadsheets for New Item Paperwork, making sure it was done accurately and watching deadlines
Territory/Key Account Manager
Red Rock Sales & Marketing
San Clemente, CA
04.2019 - 12.2019
- Serviced stores in Orange County, Long Beach, and Riverside County
- Key Account manager for Mother's Market
- Assisted in buyer meetings, completed and submitted New Item and Promotional paperwork
- Established long lasting profitable relationships with store managers and staff with consistent store visits and brand education Managed multiple brands Managed demo agents and planned and organized dinner trainings
Sales Representative
Ridgeline Sales
Anaheim, CA
07.2018 - 04.2019
- Service Orange County and Long Beach stores.
- Visited stores monthly, keeping track of orders needed and promoting new items.
- Conducted in-store staff trainings on the various brands we represented.
Sales Representative
Safron Sales & Marketing
Van Nuys, CA
05.2009 - 09.2018
- Developed and delivered engaging sales presentations to convey product benefits.
- Visited stores monthly, placing orders and educating staff.
- Build long lasting business relationships and trust with buyers.
Education
High School Diploma -
Como-Pickton High School
Picton, Texas03.2002
Skills
- Efficient and Detail-Oriented
- Order and Refund Processing
- Data Entry and Maintenance
- Knowledge of various Ordering platforms for quick processing
- Calm and Professional Under Pressure
- Hard Working with Creative Problem Solving
- Great at Multitasking and Follow Through
- Comfortable with Public Speaking and Educating on Brand Awareness
- Professional in Verbal and Written Communication
- Positive Personality and Loves Challenges
Timeline
Customer Service Specialist
Emerald Labs
12.2019 - Current
Territory/Key Account Manager
Red Rock Sales & Marketing
04.2019 - 12.2019
Sales Representative
Ridgeline Sales
07.2018 - 04.2019
Sales Representative
Safron Sales & Marketing
05.2009 - 09.2018
High School Diploma -
Como-Pickton High School