Kelsey Passarelli
Client Care Specialist/ Receptionist
Yorkville,IL
Summary
Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication and negotiation.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Client Care Specialist
Yorkville Animal Hospital
Yorkville, United States
01.2015 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Corresponded with clients through email, telephone or postal mail.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
Sales Floor Associate
Marshall's
Yorkville, IL
07.2012 - 01.2015
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Alerted customers to upcoming sales events and promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Yorkville High School
Yorkville, IL 08.2009 - 05.2013
No Degree -
Waubonsee Community College
Sugar Grove, IL 01.2014 - Current
Skills
Customer Relations
Quality assurance
Client needs assessment
Multitasking Abilities
Timeline
Client Care Specialist
Yorkville Animal Hospital
01.2015 - Current
No Degree -
Waubonsee Community College
01.2014 - Current
Sales Floor Associate
Marshall's
07.2012 - 01.2015
High School Diploma -
Yorkville High School
08.2009 - 05.2013