LATOYA SMITH
Fort Washington,MD
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Organized and dedicated with a proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision making skills to manage multiple tasks. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
EQUILIBRIUM PROPERTIES LLC
Washington, DC
11.2019 - Current
- Scanning and entering invoices and billing
- Collect and deposit rental payments and update company system with deposit and receipt information
- Property and tenant management
- Finalize and distribute monthly newsletter
- Contact vendor and contractors for quotes and services
- Assist Senior property manager with evictions, apartment turn overs, DCHA inspections and contractor renovations
- Sorted and distributed office mail
- Answered multi-line phone system, routing calls and delivering messages to staff
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
DELIVERY DRIVER
AMAZON FLEX CONTRACTOR
Fort Washington, MD
10.2018 - 08.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Verified daily deliveries against shipping instructions before delivering to customers.
QUALITY ASSURANCE ANALYST
UNITED STATES MARSHAL SERVICE
Arlington, VA
10.2006 - 09.2018
- Gather, document and review data from asset forfeiture documents, files, financial database and tracking system
- Establish/maintain files and reconcile inconsistencies during the financial and quality assurance audit reviews
- Analyze reports and procedures for potential issues and recommended resolutions
- Conduct financial and quality assurance audit reviews bi-weekly and provide district assistance to 94 district offices pertaining to real property, personal property and cash/financial instruments
- Supervise vendors to make sure properties were maintained, appraisals and title reports are being completed and updated accordingly
- Review statistical data entered into the Consolidated Assets Tracking System(CATS)
- Display comprehensive customer service towards internal and external government agencies
- Prepared briefings and corrective action reports to initiate change and improvements to the system
- Reviewed, compiled and summarized modules for the CATS Procedures E-manual and the Complex Asset E-manual
- Assisted with weekly reconciliation of database records, files and division tracking system
- Process Storage and Disposal Contract Sub-Task Orders for pre-seizure and seized assets
- Receive, sign and notarize deeds, sales contracts and marketing plans
- Maintain vendor communication and contracts for property management.
Education
BACHELORS OF SCIENCE -
MORGAN STATE UNIVERSITY
HIGH SCHOOL DIPLOMA - undefined
GRACE BRETHREN CHRISTIAN SCHOOL
Skills
- Confidentiality and Data Protection
- Multi-Line Telephone Systems
- Document and File Management
- Appointment Coordination
- Database and Client Management Systems
- Verbal and Written Communication
- Report Preparation
- Professional and Courteous
- Multitasking and Time Management
- Office Equipment Operation
- Research and Analytical Skills
Timeline
ADMINISTRATIVE ASSISTANT
EQUILIBRIUM PROPERTIES LLC
11.2019 - Current
DELIVERY DRIVER
AMAZON FLEX CONTRACTOR
10.2018 - 08.2020
QUALITY ASSURANCE ANALYST
UNITED STATES MARSHAL SERVICE
10.2006 - 09.2018
BACHELORS OF SCIENCE -
MORGAN STATE UNIVERSITY
HIGH SCHOOL DIPLOMA - undefined
GRACE BRETHREN CHRISTIAN SCHOOL
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