Madison Otten
Urbandale,IA
Summary
Highly efficient team memeber well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
9
9
years of professional experience
Work History
Crew Member
Casey's
02.2021 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Crew Memeber
McDonald's
03.2018 - 12.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Team Member
Target
10.2017 - 12.2017
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Crew Member
Culver's Restaurant
07.2015 - 10.2017
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Arts - Multidisciplinary Studies - Library Sciences
University of Nebraska At Omaha
Omaha, NE08.2024
Associate of Arts - General Studies
Des Moines Area Community College
Ankeny, IA05.2021
Skills
- Customer Service
- Health Code Compliance
- Drive-Thru Operations
- Telephone Etiquette
- Initiative and Self-Motivation
- Flexible Schedule
- Safety
- Heavy Lifting
- Hospitality service expertise
- Clear Communication
- Verbal and written communication
- Teamwork and Collaboration
Timeline
Crew Member
Casey's
02.2021 - Current
Crew Memeber
McDonald's
03.2018 - 12.2020
Team Member
Target
10.2017 - 12.2017
Crew Member
Culver's Restaurant
07.2015 - 10.2017
Bachelor of Arts - Multidisciplinary Studies - Library Sciences
University of Nebraska At Omaha
Associate of Arts - General Studies
Des Moines Area Community College