Jayne Isaacson
Valparaiso,NE
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Always looking out for customer needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ameritas Life Insurance Corp
Lincoln, NE
04.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- thoroughly explaining policy and procedures so that is was easy to understand.
Education
Joseph's College of Cosmotology
Lincoln,NeSkills
- Building Customer Trust and Loyalty
- Customer Account Management
- Understanding Customer Needs
- Customer Data Confidentiality
- Responding to Difficult Customers
- Call Documentation
- Calm and Professional Under Pressure
- Microsoft Outlook
- Call Transfers
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Ameritas Life Insurance Corp
04.2018 - Current
Joseph's College of Cosmotology