Angela Mareno
Leesburg
Summary
Proven Claim Specialist with over a decade of expertise in compliance management and accident investigations. Excelled in complex claim resolutions, showcasing superior negotiation and settlement skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Property Manager
Freelance
01.2015 - Current
- Negotiate and manage leases, rental agreements and contracts
- Monitor and enforce compliance with rental agreements and applicable laws
- Oversee tenant move-in and move-out processes
- Respond to tenant inquiries and complaints in a timely fashion.
Claims Specialist
Mapfre Insurance Company
01.2011 - 01.2015
- Experience handling direct, represented and litigated claims
- Responsible for handling auto and homeowner liability claims for Arizona, Washington, Oregon, California and Idaho
- Selected as the claims specialist for uninsured motorist bodily injury claims.
Casualty Claim Adjuster II
American Family Insurance
01.2014 - 01.2014
- Handles injury casualty claims of moderate to severe complexity for Oregon and Washington.
Special Claims Representative
Farmers Insurance Company
01.2001 - 01.2011
- Experience as an Acting Field Supervisor responsible for six employees and their claims
- Extensive experience as a Field Claim Trainer for Reno and Mesa offices; responsible also for training of employees in use of new programs and individual training
- Extensive experience with complex and litigated claims
- Experience in handling claims through mediation, arbitration and jury trials
- Extensive experience in coverage issues
- Consistently rated as a "high level" performer; two time recipient of Superior Claim Service Awards.
Education
Bachelor of Arts - Political Science -
California State University, Northridge
Northridge, CA12.1992
Skills
- Compliance Management
- Coverage Assessments
- Settlement Determinations
- Exceptional Communication Skills
Timeline
Property Manager
Freelance
01.2015 - Current
Casualty Claim Adjuster II
American Family Insurance
01.2014 - 01.2014
Claims Specialist
Mapfre Insurance Company
01.2011 - 01.2015
Special Claims Representative
Farmers Insurance Company
01.2001 - 01.2011
Bachelor of Arts - Political Science -
California State University, Northridge