I love learning
Garrett Roche
Ovid,NY
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and deep knowledge of boutique-type products. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. High-energy Cashier, offering over 7 years of Customer service experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
A Nursing Assistant with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Energetic Nurse Aide with 3 years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations. Expertise in emergency medicine.
Psychiatric Technician with 2 years of experience in the substance abuse and mental health treatment industry. Offering excellent counseling, rapport-building and communication skills with clients and families from diverse backgrounds. Known for having a positive attitude and consistently exceeding performance standards. Compassionate Mental Health Tech with strong track record of implementing effective behavioral management programs. Sound knowledge of addiction symptomatology and diagnosed mental disorders. Handles tasks effectively and communicates with tact and discretion.
Was a proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 5 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Homelines department. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Effective Student committed to learning, developing skills in Health Science and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Skilled at using educational knowledge and industry expertise to achieve cutting-edge results. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with common software applications and research methodologies. Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Cashier
Walmart
Waterloo, NY
11.2020 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Completed inventory counts and ordered merchandise.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Reviewed weekly sales ads and monitored price changes.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Psychiatric Technician
Cayuga Medical Center
Ithaca, NY
11.2020 - Current
- Counseled and mentored clients on substance use and life choices.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Assessed clients upon admission and discharge to detox; took blood draws for labs.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Participated in team-building activities to enhance working relationships.
- Adhered to social distancing protocols and wore mask or face shield.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored company inventory to keep stock levels and databases updated.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Eliminated downtime and maximized revenue by providing top project quality control.
CNA, Float Pool
Geisinger Community Medical Center
Scranton, PA
07.2018 - 10.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Conducted rounds with medical staff to promote improved understanding between patients, nursing staff and medical staff to support continued quality of communication and care.
- Promoted patient and family teaching to enhance patient understanding of needs and potentially accelerate recovery.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Collaborated with other departments and medical staff to support provision of highest standard for total patient care.
- Relieved external units such as outpatient IV therapy, pre- and post-operatives, PACU and recovery, dialysis, labor, delivery, recovery and postpartum with skilled nursing services.
- Administered and maintained comfort, treatment, medication, intravenous infusion and health care to support patient needs.
- Submitted accurate documentation, reporting and in-depth nursing observation to support continuity of total patient care.
- Evaluated patient during admission, hospital stay and through discharge.
Department Manager
Walmart
Dickson City, PA
01.2018 - 06.2020
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Devised processes to boost long-term business success and increase profit levels.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
CAP 2 Stocker
Walmart
Dickson City, PA
01.2017 - 01.2018
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Took on customer service duties, contributing with teams of up to 4 to achieve top ratings in satisfaction surveys.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Contributed to waste reductions, supporting savings totaling over $4,000 monthly.
- Partnered with store team to enforce loss prevention and safety awareness policies.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency 10%.
- Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
- Secured accurate item pricing through use of markdown audits.
- Collected and properly disposed of bundle ties and other packing materials for safety.
- Coached team on best practices for shipment, sales floor replenishment and product presentation.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Unloaded deliveries from trucks in prompt fashion.
- Created and enforced detailed organization processes to increase quality and service standards.
- Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Managed scheduling and task delegation for 28-member warehouse team.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
- Received new stock and input values into computer system.
- Stocked designated items on shelves, end caps and displays.
- Tracked production and quality control systems to proactively identify deficiencies.
- Addressed customer complaints and requests by resolution or escalation.
- Greeted store customers and discussed needs.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
High School Diploma -
Northwest Area Highschool
Shickshinny, PA 06.2016 - 06.2016
Bachelors in Health Sciences -
Wilmington University
New Castle, DE 03.2020 - Current
Skills
Customer assistance
Drawer management
Staff Training
Customer Relations
Coaching and mentoring
Cash register operation
Self-Motivated
Dependable and Responsible
First Aid/CPR
Critical Thinking
Teamwork and Collaboration
Organization and Time Management
Leadership
Conflict Resolution
Problem-Solving
Training and Development
Companionship and emotional support
Patient Management
Transporting patients
Measuring bodily fluids
Medical Records Management
Recording vital signs
Patient Assessments
Computer literate
Patient-focused care
Responding to emergencies
Dementia and Alzheimer's knowledge
Supporting personal needs
Documenting behaviors
Observing responses
Conducting intakes
Technical Support
12-lead EKG monitoring
Drawing blood
Patient Health Education
Patient admissions
Cardiac monitoring
CPR
Relationship building and management
Recruiting and Hiring
Operations
Staff Management
Product and service sales
Sales expertise
Order management
Goals and performance
Creative merchandising
Negotiation
Financial Management
Sales and marketing
Business Development
Business planning
Accomplishments
- Supervised team of 20 staff members.
Certification
CPR
Interests
I enjoy medicine and aspire to be fluent in many medical specialties
I have an interest in teaching others
Timeline
CPR
07-2021
BLS
07-2021
Cashier
Walmart
11.2020 - Current
Psychiatric Technician
Cayuga Medical Center
11.2020 - Current
Bachelors in Health Sciences -
Wilmington University
03.2020 - Current
CNA, Float Pool
Geisinger Community Medical Center
07.2018 - 10.2020
Department Manager
Walmart
01.2018 - 06.2020
CAP 2 Stocker
Walmart
01.2017 - 01.2018
High School Diploma -
Northwest Area Highschool
06.2016 - 06.2016