HECTOR LOPEZ
Banking
PASCO,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, leadership and able to fluidly transition between tasks. Dedicated to complete knowledge of Gesa's products and services for optimized member service.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Assistant Manager
Gesa Credit Union
Richland, WA
10.2019 - Current
- Maintain a cohesive, highly trained, and motivated staff sufficient to meet daily demands
- Participate in scheduling, employment decisions, disciplinary actions, and evaluation of staff,
- Maintain cross-sales culture within branch, both by example and by training employees to identify opportunities.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Mentored sales team in applying effective sales techniques and delivering top-notch member service
Personal Financial Representative III
Gesa Credit Union
Richland, WA
10.2017 - 10.2019
- Highly efficient at creating and developing ongoing member relationships, as well as educating members on benefits of credit union's products and services
- Proficient with complex accounts and service requests, assisted branch leadership by taking responsibility for operational duties, helped train other team members, led team, and filled in as Assistant Branch Leader/Branch Leader in their absence.
Personal Financial Representative II
Gesa Credit Union
Pasco, WA
09.2016 - 10.2017
- Proficient with complex accounts and service requests, assists branch leadership by taking responsibility for operational duties, helped train other team members and led team in production.
Personal Financial Representative I
Gesa Credit Union
Pasco, WA
09.2014 - 09.2016
- Assisted members in opening new accounts, explaining benefits of credit union's products and services, initiated purchases and/or participation in savings and loan products, accepted loan applications (non-mortgage), performed account maintenance and Member Service transactions as needed
- Performed other related duties as assigned by Supervisor.
Personal Banker/Loan Officer
J.P Morgan Chase
Pasco, WA
07.2013 - 10.2014
- Provide full range of banking services and products to customers, emphasizing personal financial counseling and customer service
- Responsible to acquire, retain, and deepen relationships with clients
- Partnered with financial advisors, mortgage officers, business bankers to ensure clients have resources to accommodate financial needs.
Manager
Verizon Wireless
Yakima, WA
09.2008 - 06.2013
- Led employees to achieve company objectives in areas of sales management, store development, and store support
- Responsible for hiring, training, and developing staff of 8 sales associates
- Excelled in building and motivating management team
- Developed many entry-level associates to leadership positions and quickly became one of primary trainers of new managers throughout district
- Assisted four other stores in recruiting, staffing, and training of new employees.
Education
Business Management course -
Heritage University
01.2020 - 05.2021
Columbia Basin College
Pasco, WA 05.2006 - 06.2008
High School Diploma -
Prosser High School
Prosser, WA 06.2004 - 06.2006
Skills
Sales growth
Staff Management
Employee training
Coaching and mentoring
Emotional intelligent
Hobbies
AirBnb Host
Hair Salon Owner
Timeline
Business Management course -
Heritage University
01.2020 - 05.2021
Assistant Manager
Gesa Credit Union
10.2019 - Current
Personal Financial Representative III
Gesa Credit Union
10.2017 - 10.2019
Personal Financial Representative II
Gesa Credit Union
09.2016 - 10.2017
Personal Financial Representative I
Gesa Credit Union
09.2014 - 09.2016
Personal Banker/Loan Officer
J.P Morgan Chase
07.2013 - 10.2014
Manager
Verizon Wireless
09.2008 - 06.2013
Columbia Basin College
05.2006 - 06.2008
High School Diploma -
Prosser High School
06.2004 - 06.2006