Selina Alvarez
Patient Care Coordinator
San Diego,California
Summary
Well organized Patient Service Representative with 5 years of experience in healthcare. Skilled at coordinating busy offices and maintaining professionalism even in stressful situations. Committed to delivering high quality patient service & happiness. Able to adapt promptly to change & enthusiastic about helping patients receive necessary medical services.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Patient Care Coordinator
La Maestra Community Health Centers
San Diego, CA
02.2022 - Current
- Assisted patients in setting up vital appointments for their specialty consultations.
- Ensured patient insurance was in network with the facilities our doctors referred them out to.
- Verified before hand that the specialist we referred them out to performed the correct procedures that the PCP was requesting.
- After completion of the referral process, I provided patient with all necessary information via phone or mail with specialist information.
- Completed follow-ups by calling specialist office to ensure patient had appointment.
- Requested consultation reports from specialist patient was referred to and scanned them into the patient chart.
- Answered 50 calls or more per week and assisted with any discrepancies that patients may have had with the referral process.
- Redirected referrals accordingly based on specialist availability and patient needs.
- Collaborated with case manager to initiate translation services for the patient when needed.
Patient Service Representative
Family Health Center Of San Diego
San Diego, CA
03.2019 - 02.2022
- Compiled and reviewed medical insurances prior to seeing patients to ensure they had active insurance.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Scheduled appointments & registered patients for all of our clinical departments in a fast paced work environment .
- Chart prepped the day prior as well as making reminder calls for appointments.
- Facilitated communication between patients and various departments and staff.
- Followed all protocols and ensured confidentiality of patient medical records.
- Did monthly trainings and attended staff meetings to ensure we delivered quality patient care.
Sales Associate
Papaya
San Diego, CA
05.2017 - 08.2017
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized store merchandise and maintained clothing and accessories in their designated area.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Cashier
Water dispensary
Tijuana, Baja California
02.2013 - 09.2013
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Completed inventory counts and ordered merchandise.
- Collected and authorized payments of guests.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Graduate -
Colegio De Bachilleres De Baja California.
Tijuana, Baja California 08.2009 - 08.2013
English Literature
Universidad Autonoma De Baja California.
Tijuana Baja California 06.2013 - 07.2015
Skills
Chart pulling
Document filing
Insurance verifying
Conflict Resolution
Computer Skills
Directing callers
Payment collection
Patient greeting
Puncuality
Dependable
Softwere proficiency
Appointment Scheduling
Bilingual
Empathetic
Medical insurance
Written Communication
Timeline
Patient Care Coordinator
La Maestra Community Health Centers
02.2022 - Current
Patient Service Representative
Family Health Center Of San Diego
03.2019 - 02.2022
Sales Associate
Papaya
05.2017 - 08.2017
English Literature
Universidad Autonoma De Baja California.
06.2013 - 07.2015
Cashier
Water dispensary
02.2013 - 09.2013
High School Graduate -
Colegio De Bachilleres De Baja California.
08.2009 - 08.2013